It is a business and people project.
Unless people start changing how they do what they do through the use of automation, then there is no return from automation.
Businesses can and should leverage their automations to enable progress on improving their business and achieving strategic goals.
This means that the objective of a workflow automation initiative should be expressed in terms of business outcomes. These outcomes will be achieved through people and technology.
According to EY and McKinsey surveys nearly 70% of automation projects fail to deliver. This happens in part because they are run as technical projects by technology people. And the technical people are not given the given the right outcomes to aim for.
To get automation projects to deliver real business outcomes contact the author.