Automation and AI allow a business to make tangible progress on implementing strategy.
Therefore there needs to be a clear plan to connect the strategic intent of business with the Automation and AI initiative.
We see business going off track with Automation and AI in three main areas:
1. Classifying the initiative as an “IT thing”. Automation and AI is a strategic business initiative that should be driven at the most senior level.
2. Failing to implement a change management program. You only get the business outcomes when people change how they do what they with do through Automation and AI.
3. Doing a single project and expecting massive change in the business. You need a plan for a program of projects to achieve incremental, substantial and measurable business improvements.
To plan for Automation and AI success in your business contact the author.